Business Support Specialist: 

Summary of Position 
The Business Support Specialist is a fast paced team central position. This person supports the team from the hub and performs the following tasks including; answering incoming phone calls, responding to incoming leads from various lead sources, inputting all customer info accurately into company systems, scheduling appointments, providing support for the field team, estimating and invoicing, and following up with clients regarding service. This position will also support the President and Director of Business Development with back end analytics; providing daily, weekly and monthly reports, including lead count, sources and revenue reports. The right candidate for this position will have the following skills: A professional and friendly demeanor; excellent listening and multitasking skills; a strong team player; willing to evolve and grow as processes improve; loves helping others; strong Google Docs or MS Office skills, especially in spreadsheet and report creation; detail oriented and very organized.

Duties and Responsibilities -
Answering the phones promptly to avoid calls going to voicemail or overflow.
-Properly vet lead for appointment by using approved questionnaire.
-Respond to all incoming leads -Take exceptional notes and input all info accurately into company systems.
-Scheduling estimates and service appointments with clients.
-Ensure appointments are scheduled in close proximity to one another to avoid excess driving time for field rep.
-Estimating and Invoicing.
-Prepare estimates from info provided by field team.
-Inform clients that estimates will be issued within 24 hours after underwriting approval.
-Coordinate with third party subcontractors for services we will be utilizing on projects.
-Follow up with Clients regarding service.
-Call on clients throughout the process to ensure they are satisfied.
-Ask for Referrals and Reviews from all serviced clients.
*Other Duties and Responsibilities -Provide Daily reports to Director of Business Development including daily lead count, lead sources, incoming calls along with the reasons/outcome of those calls. -Ensure that company systems are accurate for revenue reporting. -Provide weekly upcoming service reports. -Provide occasional field support as needed, including but not limited too: picking up deposits from clients, taking items to a job site, ect.

Qualifications
Experience Required:  
Customer Service:  Including answering incoming customer service calls.  
Experience scheduling services within an online system.

Skills
Knowledge and use of Google Docs or MS Office.
Extreme attention to detail, Superior listening, note taking, multitasking and organizational skills are a must.  

Location and Hours Expected
This position will be performed from our office located at 15110 Foltz Parkway in Strongsville.

Travel Requirements
This position will be performed primarily from our office location. Occasional local travel may be needed to assist the field team. 
Occasional travel out of area for franchise meetings and conferences may be required and will be at the expense of the employer.

Type of Employment
This position is full time with an hourly pay.  The hours are typically Monday-Friday from 8am-5pm, with scheduled lunches/breaks.  

Disclaimer
*This job description is a summary of typical functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of this position might differ from those outlined in the job description and that other duties, as assigned, might be part of the job to meet business or organization needs.